This policy covers the personal information that Delivery Hero Pty Ltd (Delivery Hero) collects, uses or discloses and set out the way in which Delivery Hero will use, manage and protect your personal information when you use the Delivery Hero website (www.deliveryhero.com.au) or any other site, services, software, applications or media managed by Delivery Hero.
This policy may be revised from time to time. It is recommended that you carefully read this policy each time you visit the website.
Delivery Hero may collect personal information (Information) from you including your first and last name, address, telephone and mobile number(s), email address, credit card details, pay pal details, pertinent booking information and any other information, when you knowingly provide us with that Information.
This will generally occur when you either:
If Delivery Hero collects personal information about you from someone else, Delivery Hero will take reasonable steps to advise you.
Delivery Hero may use the personal Information that you submit through the website or its iphone or Andriod apps and process that Information in order to provide goods and services. The ways we use your personal Information include, but are not limited to, the following purposes:
The Delivery Hero website ordering system collects your personal Information and transmits that information to restaurant or fast food outlet from which you wish to order food. That information assists in the delivery to your door and to verify your credit card or pay pal payment. The Delivery Hero ordering system also stores information about your order to assist you to make any further orders or re-order the same food in the future.
The Delivery Hero website and app ordering system does not store your credit card or pay pal details after the order has been fulfilled. However, the Delivery Hero website and app ordering system may hold your credit card or pay pal details in its payment gateway so that we provide you with a “one click” shopping experience.
Delivery Hero may share statistics and personal information between its affiliates and related bodies corporate.
Delivery Hero may also disclose your personal Information to a third party:
By submitting personal Information to us, you acknowledge that provided we have used your data in the ways set out in this Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.
Delivery Hero will take reasonable steps to protect the personal Information you supply us with from misuse, loss and unauthorised access, modification or disclosure.
Delivery Hero will not collect, use or disclose sensitive information (such as information about your racial or ethnic origins or political or religious beliefs), except with your specific consent or in the circumstances permitted by law.
Each time you visit the Delivery Hero website our server collets some anonymous information, known as click stream data, including the type of browser and system that you are using, the address of the site you have come from and move to after your visit, the date and time of your visit, and your server’s IP address.
Delivery Hero may collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Delivery Hero may use this information to evaluate and improve its website.
Delivery Hero has implemented a variety of security measures to maintain the safety of the personal Information that is collected.
Personal information is stored securely at all times and will never be provided to any unauthorised third parties. While being transmitted over the internet, all credit card details are protected using SSL (Secure Socket Layer) encryption. Delivery Hero will not in any circumstances be liable to you, or third parties, for loss or damage arising from credit card fraud or identity theft.
The personal Information which we hold will be held securely within our systems in accordance with our internal security policy and the law. We hold data until 3 years after it is last accessed or used by us.
While we take reasonable precautions to safeguard personal Information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such Information during transit. Users acknowledge this risk when communicating with the website or apps.
The business and assets of Delivery Hero Pty Ltd may be sold in the future. You consent to the transfer or disclosure of your personal Information to any purchaser of Delivery Hero Pty Ltd or its assets if that outcome occurs.
A Cookie is a piece of information that our web server may send to your computer when you visit the Delivery Hero website. A Cookie helps us to recognise you when you revisit our website and to co-ordinate your access to different pages on the sites.
You can erase, block or receive a warning about Cookies on most internet browsers. If you want to do this, you should refer to your browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our website.
Please note that third-party advertisers or ad servers may place or recognise a unique cookie on your browser in the course of placing advertisements on the Delivery Hero website. The use of cookies by such third party advertisers or ad servers is not subject to this Policy, but is subject to their own respective privacy policies.
Delivery Hero may provide links to other websites on its own website. A link to another website is not an endorsement of the accuracy or trustworthiness of that website or its content.
Your privacy is important to us. If you have any questions or concerns about your personal information being held by Delivery Hero, please contact us by sending an email to contact@deliveryhero.com.au.
Delivery Hero Pty Ltd is also committed to complying with The Spam Act 2003 (Cth) (Spam Act).
Spam is unwanted commercial electronic messages such as emails, sms messages, and instant messaging. The Spam Act prohibits the sending of unsolicited commercial electronic messages and sets out the requirements for sending legitimate commercial electronic messages.
We will only send you electronic messages with your consent, including consent inferred from our existing relationship. For example, we might send you an email in relation to your membership or benefits of the fund or a claim that you have made.
You are able to unsubscribe from any Delivery Hero mailing list by clicking on the link provided in the email. If that link does not work or is not provided, then may also send us an email to contact@deliveryhero.com.au
At that time you should provide us with details of the communication that you no wish to receive and request to be removed from that mailing list.
Please contact us if you have any questions about our compliance with the Spam Act or if you suspect any spamming activity. We will investigate the matter promptly and advise you of the results. You may contact us by sending an email to contact@deliveryhero.com.au
If you are unhappy with our response, you can lodge a compliant with the Australian Communications and Media Authority.
